Refund policy

Return & Refund Policy

At Loftwell, we want you to feel confident in your purchase and the support you receive from us. That's why every order is backed by our 60-Night Money-Back Guarantee.

60-Night Money-Back Guarantee

If you're not completely happy with your Loftwell Ergonomic Pillow, you have 60 nights from the date your order is delivered to request a return or refund.

Simply email us with your order number, and we'll guide you through the process. No complicated paperwork, no hidden fees, and no restocking charges.

Email: loftwellhome@outlook.com

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 60 days of delivery.

We'll make it right by offering either:

• A replacement, or

• A full refund

whichever you prefer.

Return Eligibility

To be eligible for a return, your item should be returned in reasonable condition with all included items and accessories, whenever possible.

If your Loftwell Ergonomic Pillow arrives with a manufacturing defect or there's an issue caused by us, we'll replace it or issue a full refund at no additional cost.

If you're simply not satisfied with your purchase, please reach out. We'll always do our best to make things right.

Refund Timeline

Once your return or refund request has been approved, refunds are typically processed within 3 to 5 business days.

Depending on your bank or credit card provider, it may take an additional 3 to 5 business days for the funds to appear in your account.

Need Help?

If you have any questions about your order or our return policy, we're here to help.

Email: loftwellhome@outlook.com

We typically respond to all emails within one business day, Monday through Friday.